Refund policy

Because every item we make is handcrafted and often customized, we do not accept returns or exchanges. Each piece is made one at a time, specifically for you, and cannot be resold once personalized or produced to your specifications.

However, your satisfaction matters deeply to us.

If there is a crafting error or mistake on our part, please contact us within 3 days of delivery with your order number and photos of the issue. We will review the problem and make it right..

We do not accept returns for:

• Custom or personalized orders

• Incorrect choices made during ordering (colors, sizes, features, etc.)

• Normal variations in leather (marks, texture, patina development)

• Wear and tear from use

We do accept responsibility for:

• Incorrect engraving or personalization

• Structural defects or craftsmanship errors

Your gear is built to last — and we stand behind every stitch.